Dispatcher
1.
0 Moorestown, NJ Moorestown, NJ Full-time Full-time $20 - $24 an hour $20 - $24 an hour 10 days ago 10 days ago 10 days ago Excellent interpersonal skills and a customer service orientation.
Ability to effectively communicate and exchange information with a wide variety of individuals within a diverse environment.
Strong organizational and multitasking skills including ability to manage multiple priorities.
Demonstrated ability to handle sensitive situations with diplomacy and grace.
Possess a strong drive to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Overview:
The Dispatcher routes Service Technicians to service calls servicing the HVAC environment in a manner that maximizes efficiency and productivity while exceeding customer expectations.
This position is the primary point of contact for a group of Service Technicians within a geographic market or territory Tasks/Responsibilities Available to take incoming calls from customers and our field team Make outbound calls to our customers providing Initial and Return ETA's Communicate Parts updates and Part Return ETA's Daily call/communication with our technicians Daily calls/communication with Service Manager/District Manager Answer customer Inquiries Documents communication with customers in our system(s) Provides follow through on any special customer needs in a timely manner Balances workload to meet customer service level agreements.
Ability to problem solve and handle escalations.
Proactive communication if ETA is in Jeopardy Monitoring daily/weekly reporting- action if required Manage and monitor market emails timely with update Manage Personal email folder Updating portals with ETA's, updates and estimates Keep clients informed of any changes that affect them Answer scheduling questions with customer and technicians over the phone Reviews and takes appropriate action on daily reports Plan and execute special Manufacturer projects within the set Deadline Bring Forward any Obstacles faced, so leadership can assist Scheduling Responsible for scheduling all calls, within a geographical (assigned) area Monitor and manage open service call age /scheduling Preplan all contracted calls month prior Identify and prioritize all incoming calls/demand Utilize Scheduling Tool Utilize GPS Identify the right technician, based on skillset, location, and availability Communicate with our customers, via phone/or email timely and provide ETA for service/return trip(s) Update 3rd party portals, if applicable Monitor calls to execution Minimum Job Qualifications 2 years of Dispatch Excellent communication skills Able to sit for long periods of time Quick to learn new software, systems and processes CRM data base experience Knowledge of industry is recommended but not required Job Type:
Full-time Pay:
$20.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Moorestown, NJ:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Moorestown, NJ Moorestown, NJ Full-time Full-time $20 - $24 an hour $20 - $24 an hour 10 days ago 10 days ago 10 days ago Excellent interpersonal skills and a customer service orientation.
Ability to effectively communicate and exchange information with a wide variety of individuals within a diverse environment.
Strong organizational and multitasking skills including ability to manage multiple priorities.
Demonstrated ability to handle sensitive situations with diplomacy and grace.
Possess a strong drive to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Overview:
The Dispatcher routes Service Technicians to service calls servicing the HVAC environment in a manner that maximizes efficiency and productivity while exceeding customer expectations.
This position is the primary point of contact for a group of Service Technicians within a geographic market or territory Tasks/Responsibilities Available to take incoming calls from customers and our field team Make outbound calls to our customers providing Initial and Return ETA's Communicate Parts updates and Part Return ETA's Daily call/communication with our technicians Daily calls/communication with Service Manager/District Manager Answer customer Inquiries Documents communication with customers in our system(s) Provides follow through on any special customer needs in a timely manner Balances workload to meet customer service level agreements.
Ability to problem solve and handle escalations.
Proactive communication if ETA is in Jeopardy Monitoring daily/weekly reporting- action if required Manage and monitor market emails timely with update Manage Personal email folder Updating portals with ETA's, updates and estimates Keep clients informed of any changes that affect them Answer scheduling questions with customer and technicians over the phone Reviews and takes appropriate action on daily reports Plan and execute special Manufacturer projects within the set Deadline Bring Forward any Obstacles faced, so leadership can assist Scheduling Responsible for scheduling all calls, within a geographical (assigned) area Monitor and manage open service call age /scheduling Preplan all contracted calls month prior Identify and prioritize all incoming calls/demand Utilize Scheduling Tool Utilize GPS Identify the right technician, based on skillset, location, and availability Communicate with our customers, via phone/or email timely and provide ETA for service/return trip(s) Update 3rd party portals, if applicable Monitor calls to execution Minimum Job Qualifications 2 years of Dispatch Excellent communication skills Able to sit for long periods of time Quick to learn new software, systems and processes CRM data base experience Knowledge of industry is recommended but not required Job Type:
Full-time Pay:
$20.
00 - $24.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Ability to Relocate:
Moorestown, NJ:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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